FIFGROUP by Astra International

Corporate Communications Specialist

Internship May - December 2024 Jakarta, Indonesia

200+

Branch Heads Socialized

Crisis Communication Guidelines Socialized Nationwide across branches

15+

Press Releases Published

Authored & Published in Top Tier Media (Kompas, Detik, CNN)

30+

Content Pieces Produced

Instagram & YouTube Content Pieces for @growingatfifgroup

50+

Media Relations

Journalist Connections & Media Handling Cultivated

REPUTATION & CRISIS STRATEGY

Crisis Communication & Branch Socialization

Supported the development of the national Crisis Communication Handling Book and socialized guidelines across 200+ FIFGROUP branches nationwide to ensure unified corporate messaging during sensitive issues. Managed proactive risk assessment and drafted standard operating procedures for regional branch communication teams.

Impact: Standardized crisis protocols across 200+ branches nationwide
CROSS-FUNCTIONAL EXECUTION

Media Relations & Major Event Handling

  • Press Releases: Authored 15+ editor-ready press releases published in tier-one national media outlets.
  • Exhibition Media Handling: Coordinated media handling and journalist visits during IMOS 2024, GIIAS 2024, and Localicious 34th.
  • Cross-Functional Collaboration: Partnered with CSR, Marketing Communications, and HSE teams to maximize content reach.
Execution Result: Successful media coverage for IMOS and GIIAS exhibitions
CAMPAIGN PILLARS

Strategic Campaign Pillars & Initiatives

Social Media as a Corporate Newsroom

Turned corporate milestones and CSR programs into newsroom-style content on @growingatfifgroup (73.4K followers), adapting press release structures into high-engagement Instagram carousels.

Gamified Financial Literacy Campaign

Designed the 'Quiz Berhadiah' series (crosswords, word searches, and financing quizzes) with AstraPay incentives, simplifying complex financing terms into interactive learning.

Visual Identity for National Competitions

Developed audience-specific key visuals and T&C guidelines for FIFGROUP Media Competition 2024, Youth Competition, and IMA UMKM Award across 33 national chapters.

Core Competencies & Key Accomplishments at FIFGROUP

Crisis Management & SOP Guidelines
Media Relations & Pitching Strategy
Corporate Content Planning (@growingatfifgroup)
Cross-Functional Synergies (CSR & HSE)
Event Management (IMOS, GIIAS, Localicious)
Visual Asset & Infographic Design
VISUAL ARCHIVE

Work Deliverables & Content Gallery

Crisis Communication Book and Social Media Newsroom
Published Media Coverage and Press Releases
Event Management IMOS GIIAS Localicious
CASE STUDY

FIFGROUP, chapter by chapter

Chapter 1 of 5

Social Media as a Corporate Newsroom

FIFGROUP · Corporate Communications · 2024

Corporate communicationsInstagram 2024
Social media press releases for @growingatfifgroup
Social media press releases I wrote and designed for @growingatfifgroup
Customersloyalty and appreciation
Partnerscredibility and trust
Publiccorporate reputation

Content and Strategic Function

ContentKey messageIntended role
Hari Pelanggan NasionalAppreciationLoyalty
Customer GatheringFinancial literacyTrust
Mitra UMKM AwardEndorsementCredibility
Regional coverageSurabaya, YogyaProximity
Leadership presenceExecutivesReputation

Situation Analysis

A financing brand earns trust slowly. Corporate milestones needed a channel that reaches 73.4K followers directly, not only via the press.

Message Strategy

Press-release format adapted for Instagram: one headline, one photo and one concise caption, keeping journalistic credibility.

Strategic Contribution

Turned milestones into owned-media proof points. Also helped develop the Crisis Communication Handling Book for 200+ branches nationwide.

Source: FIFGROUP Instagram (@growingatfifgroup, 73.4K followers), August 2024. Key skills: Corporate Communications · Press Releases · Social Media · Content Creation · Reputation Management

Chapter 2 of 5

Press Releases Built for Earned Media

FIFGROUP · Corporate Communications · 2024

Media relationsPress releases 2024
Press releases written and distributed to targeted media
Press releases I wrote and distributed to targeted media, 2024
15+releases, August–November 2024
Journalistsmedia relations
Publiccorporate reputation

News Angle per Release

ReleaseNews angleIntended role
Social aid, DenpasarInterfaith CSRReputation
FIFestival Street FoodUMKM growthSocial impact
FIFriendlibility TalkInclusionEmployer brand
Customer GatheringFinancial literacyCustomer trust

Situation Analysis

Corporate programs build reputation only when the media reports them, and every release competes for limited editorial attention.

Message Strategy

Inverted-pyramid structure, a summary box, hard data and executive quotes: an editor-ready format that is easy to publish.

Strategic Contribution

Supported media pitching and publication across 20+ platforms, including Kompas, Detik and CNN Indonesia.

Source: FIFGROUP press releases, August–November 2024. Key skills: Press Releases · Media Relations · Copywriting · Corporate Communications · Reputation Management

Chapter 3 of 5

Events Across Three Stages

FIFGROUP · Corporate Communications · 2024

Event managementLocalicious · GIIAS · IMOS
Localicious FIFGROUP 34th, GIIAS 2024 and IMOS 2024 press conference
Localicious FIFGROUP 34th, GIIAS 2024 and IMOS 2024 press conference
CorporateLocalicious, 34th anniversary
ConsumerGIIAS 2024 exhibition
MediaIMOS 2024 press conference

Event Role and Communication Function

ActivityFocusIntended role
Media engagementJournalists on siteCoverage
DocumentationKey momentsContent assets
Product showcaseSpecial promotionsSales leads
PartnershipsMedia partnersReach

Situation Analysis

Events are among FIFGROUP’s most visible touchpoints, yet their impact fades fast unless media and content amplify them.

Communication Strategy

Engaged journalists before and during each event, and documented key moments for press coverage and social content.

Strategic Contribution

Extended each event beyond the venue through press coverage, social content and media partner reach.

Source: FIFGROUP event documentation, 2024. Key skills: Event Management · Media Relations · Corporate Communications · Stakeholder Engagement · Content Creation

Chapter 4 of 5

Gamifying Financial Literacy

FIFGROUP · Corporate Communications · 2024

Financial literacyInstagram quiz 202422–28 November 2024
Quiz Berhadiah series: crossword, word search and T&C
Quiz Berhadiah series I wrote and designed: crossword, word search, T&C
Rp500KAstraPay prizes, 5 winners
7 days22–28 November 2024
3 formatscrossword, word search, quiz

Mechanics and Behavioral Levers

MechanicLeverIntended role
Crossword on financingChallengeEducation
Word search: loan termsCuriosityRecall
Comment your answerParticipationEngagement
Mention 3 friendsSocial proofReach
AstraPay prizesRewardMotivation

Situation Analysis

Financing terms feel complex and distant for many consumers, while literacy is key to responsible borrowing.

Message Strategy

Turned financing vocabulary (installments, down payment, late fees) into puzzles, so learning feels like play, not a lecture.

Strategic Contribution

Supported FIFGROUP’s financial literacy agenda while inviting engagement on owned channels through low-barrier participation.

Source: FIFGROUP Instagram Quiz Berhadiah, Literasi Keuangan, 22–28 November 2024. Key skills: Social Media Marketing · Content Creation · Copywriting · Community Management · Digital Marketing

Chapter 5 of 5

Competitions for Media, Youth and UMKM

FIFGROUP · Corporate Communications · 2024

Program communicationFIFGROUP & IMA programs
Key visuals and T&C for FIFGROUP and IMA programs
Key visuals and T&C I wrote and designed for FIFGROUP and IMA programs
4competition programs
50UMKM finalists, IMA Award
33IMA chapters nationwide

Program, Audience and Function

ProgramAudienceIntended role
Media Competition 2024JournalistsMedia relations
Video Youth Comp. 2024StudentsYouth reach
Youth Competition 2024StudentsBrand affinity
IMA UMKM Award 2024UMKMPartnership

Situation Analysis

Each program served a different public, so one generic announcement would not work for journalists, students and UMKM alike.

Message Strategy

Audience-specific key visuals with clear T&C, timelines and registration paths, reducing friction from interest to submission.

Strategic Contribution

Gave media, youth and UMKM communities a tailored entry point into FIFGROUP programs, beyond its customer base.

Source: FIFGROUP and IMA program materials, 2024. Key skills: Communications Planning · Copywriting · Content Creation · Stakeholder Engagement · Media Relations

"During her time with us, she managed the development of a Crisis Communication Handling Book, maintained relationships with journalists, wrote press releases..."

Robertus Benny D Koestanto & Ganjar Wijaya

Direct Manager & Mentor · FIFGROUP